User-Centric UI for Miles Membership - GoMechanic
Product Design / 2021
Introduction
Easy Garage is my solution to simplify garage management. As a fellow garage owner, I created this app Create Order for car service UI flow to address the UX issues we often face. It streamlines service orders, jobs, and payments with a user-friendly design. This is not just an app, it's my way of making our lives as garage owners a bit easier. Welcome to Easy Garage – where managing car services is hassle-free.
MY ROLE
Research, analysis, product design, design systems, user-testing, and design delivery.
THE TEAM
2 designers, 1 UX Researcher, 1 product manager 5+ engineers.
TIMELINE
June 2020 — July 2020
Discover Phase
Defining the Scope
In outlining the scope of Easy Garage, the primary objective is to streamline and optimize every aspect of garage operations. From seamlessly creating and managing service orders to efficiently handling jobs and parts, Easy Garage is designed to enhance operational efficiency. The scope extends beyond mere functionality – it's about creating an intuitive and user-friendly platform that simplifies the daily tasks of garage owners. As we delve into defining the scope, the focus remains on providing a comprehensive solution that meets the unique needs of garage management with clarity and simplicity. Easy Garage is not just a tool; it's a tailored approach to redefine how garage operations are conducted.
Goal
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Efficiency in Service Orders: Streamline the creation and management of service orders for quicker and more straightforward operations.
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Optimized Job and Parts Handling: Improve efficiency by providing a clear and organized system for handling jobs and tracking necessary parts.
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User-Friendly Design: Prioritize a user-centric design to simplify operations, ensuring Easy Garage is intuitive and accessible for all garage owners.
User Research
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Understanding User Needs: Conduct in-depth research to identify the specific needs and pain points of garage owners in managing service orders, jobs, and parts.
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Feedback on Current Operations: Gather insights into the current tools and methods used by garage owners, aiming to understand what works well and where improvements are needed.
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User Interaction Preferences: Investigate user preferences in terms of interface design and functionality, focusing on creating an app that aligns seamlessly with the way garage owners operate.
Devlope Phase
Implementing the Strategy
Final Designs
Initiate a development sprint to implement the core features identified during the planning phase, focusing on creating a robust foundation for service order management, job handling, and parts organization.
App Prototype
TITLE OF THE CALLOUT BLOCK
LESSONS LEARNED
Some key lessons learned that I from the KodeUX case study:
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Data Accessibility: Providing easy access to personalized details empowers customers to stay informed about their AMC program, fostering a sense of ownership and trust.
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Visual Clarity: Designing the dashboard with clear and intuitive visual cues ensures that customers can quickly interpret their information without confusion.
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Upsell Opportunities: The dashboard can serve as a platform for subtly showcasing additional services or benefits, encouraging customers to explore upsell options.
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Continuous Iteration: Regularly updating and refining the dashboard based on user behavior and changing needs maintains its relevance and keeps customers engaged.
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Value Communication: Clearly communicating the value of the dashboard and how it enhances the AMC experience encourages more users to engage with it.
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User Education: Providing concise guides or tooltips within the dashboard assists users in maximizing its benefits and understanding its features.
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Alignment with Brand: Ensuring the dashboard's design and messaging align with the overall brand identity helps maintain a consistent and cohesive customer experience.